FAQs


Pre-Sale Questions

All boxes go through a basic testing before they ship.

Our boxes currently only run XBMC to ensure the highest level of speed and compatability. Unfortunately, XBMC does not include an internet browser at the moment.

Upgrades will be added if needed in the future.

HBO Go, Amazon and a few other apps have DRM. This means there is exrtra security that XBMC cannot play. Airplay still works very well with most audio and video apps.
If an update becomes available to jailbrake your device to bypass drm, I will update this faq with that information.

The Taffy Media Center box is the equivelent of having a jailbroken Apple TV with XBMC. Though, this box does not need to be jailbroken because it boots to and only runs XBMC to ensure maximum speed and compatability.

You can add plugins and repositories just like in other XBMC environments. With the plugin package installed, many of the most popular plugins and repositories come installed. This includes automatic updating of plugins with repositories and the fusion installer.

With 8+ year experience using XBMC, we have set up these boxes as plug and play friendly as possible. It is recommended to buy the box with plugins pre-installed for maximum ease of use.



Setup Questions

Sometimes the boxes communicate differently with each TV depending on the connections. Please try the following.

• Disconnect Everything From the Box.

• Connect HDMI Cable.

• Make sure the tv is on and set to correct input.

• Connect the power.

• Wait for up to 3-5 minutes while it configures itself.

From the home screen go to

Settings -> System -> Internet Access

On the top the page to the right, you should see what is currently connected or not connected. Click on that and it should bring up a screen with your available connections. Choose one and enter a password if needed.

For more help & troubleshooting check the bottom of the documentation page under ‘Basic Troubleshooting”

Documentation



Shipping & Returns

All packages are shipped within 1-2 business. Most packages ship the same day or next day. We do ship on saturday when possible.
All products are currently shipped via USPS Flat Rate and take 2-3 days to deliver after shipped.

• Products can be returned within 15 days of delivery. Final refund amount will not include return shipping and will incur a 10% restocking fee.

• Products with defects can be replaced or refunded within 15 days. Returns and Replacement products need to be mailed back and verified. Once confirmed, we will refund return shipping costs and mail out a new box or refund amount in full including return shipping costs.

• We offer a 1yr warranty on hardware defects. If your box has a hardware defect it can be repaired or replaced for up to 1yr from purchase date. The item will need to be shipped back at the customers cost. We will repair or replace the product and ship back to customer.